Leading ride-hailing company, Bolt, says it has restricted inter-country ride requests on its app. This was disclosed in response to a Technext inquiry into the matter of mischievous ride requests emanating from both countries following a row.
Responding to the query, Country Manager, Yahaya Mohammed said the company is aware of the fake ride request incident between some individuals in Nigeria and South Africa. He said the team has successfully taken measures to resolve the issue of fake ride requests affecting its driver-partners, particularly those operating in Nigeria and South Africa. He said the integrity and safety of the platform, both for driver-partners and riders, is of utmost priority.
Thus, the company has investigated the matter and riders who have indulged in those mischievous activities have been blocked on the app.
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He also thanked the driver-partners for their patience and professionalism during this time and said the company remained dedicated to supporting them in every possible way.
“We understand the impact this situation has had on our driver-partners in Nigeria and South Africa. We are committed to ensuring a safe, reliable, and secure experience for all members of our community,” he said.
